An absolute must, especially when…
You just hired your first team member(s)
Your sales are soaring but you’re not sure if your team(s) can live up to it.
You aim to position your business as a high-quality service provider
There are three simple tools every serious organization needs.
Let me explain…
PR Goeroes is a growing PR agency in the Netherlands, with the mission to spotlight purpose-driven technology projects which shape a more beautiful world.
As the team is growing, delegating work became a challenge. How to make sure the new team members do a job as good – or even better – than the founder?
In one highly focused work day we setup the basics of a solid operation:
- High-level process maps
- An internal handbook
- The management operating system
And with bi-weekly calls we ensure further adoption and integration of these tools in the PR Goeroes’ everyday organization.
The founder, Jennifer Delano, calls the project a game-changer. Because team members finally know what to do now, without her having to explain things over and over. There is a single-source-of-truth where they can find answers to their questions.
In the process of externalizing the founder’s knowledge, we discovered many more opportunities to improve service delivery, create new upsell opportunities, and wow the client on several occassions during their lifecycle.
For a more elaborate description of this project, read this blog article by PR Goeroes (written in Dutch).
Ready to get organized?
Get in touch to request a free initial consult.